The five addresses that kept Frisco firefighters and paramedics busiest in September were all senior living communities, according to the Fire Department's monthly report to the City Council.
The report is listed among the staff reports on the council's agenda for Tuesday, Oct. 20. It shows 1,820 fire and EMS incidents for the month, a count that includes mutual aid to other cities and special events.
Where crews went most
The department lists its top five incident locations for September:
- Watermere, 34 calls
- Landing at Watermere, 33
- Sunrise at Frisco, 21
- Bethesdan Gardens, 18
- Cottages at Chapel Creek, 16
Together those five accounted for 122 calls. The report labels each a senior living facility.
Older residents also made up a large share of medical patients. Of 1,232 EMS patient contacts in September, 424 involved people 65 or older, about a third, including 155 who were 85 or older. Crews took 698 patients, or 57%, to a hospital; the rest were treated without transport. Medical City Frisco received the most transports, 212.
Faster at the slow end
The department measures response time at the 90th percentile, meaning nine of every 10 calls were reached at or under that mark. Citywide, that figure was 8 minutes, 8 seconds in September, compared with 8:24 in September 2025, an improvement of 16 seconds. The average response was 5:59, down 12 seconds.
The gains were uneven across the city's 10 fire districts. District 10 improved by 1 minute, 9 seconds at the 90th percentile and District 4 by 1:01, while District 1 was 23 seconds slower than a year earlier and District 5 was 19 seconds slower.
For the year through September, the citywide 90th percentile stands at 8:18, 17 seconds better than the same stretch of 2025.
